Welcome to the Holding Hearts website.

By accessing or using this website, you agree to be bound by the terms outlined below, so please read them carefully.

1. Who We Are

This website is operated by:

Holding Hearts

Novium Clinic trading as Holding Hearts
Email: hello@holdingheartscare.co.uk
Phone: 0113 345 2460

Holding Hearts is a domiciliary care provider based in Leeds, supporting individuals and families across West Yorkshire and surrounding areas.

2. Use of Our Website

By using this website, you agree to:

• Use the website only for lawful purposes
• Not disrupt, damage, or compromise the website’s functionality or security
• Avoid submitting false, misleading, or harmful information
• Refrain from uploading or sharing offensive, abusive, or unlawful content
• Respect the intellectual property rights of Holding Hearts and others

We reserve the right to suspend or restrict access to the website where misuse is identified.

3. Intellectual Property

All content displayed on this website, including text, branding, logos, graphics, images, downloads, and design elements, belongs to Holding Hearts unless otherwise stated.

You may view and use website content for personal and non-commercial purposes only.

Reproduction, distribution, modification, or commercial use of website content without written permission is prohibited.

4. Website Accounts (If Applicable)

If you create an account or submit information through our website, you are responsible for:

• Keeping login details secure
• Ensuring information provided is accurate and up to date
• Protecting access to your account information

Holding Hearts reserves the right to suspend or remove accounts that are misused or contain false information.

5. Limitation of Liability

Holding Hearts is not liable for any direct, indirect, incidental, or consequential loss or damage resulting from the use of this website.

This includes, but is not limited to:

• Website interruptions or downtime
• Technical errors or security breaches
• Reliance on website information
• Third-party website content
• Viruses or harmful material beyond our reasonable control

Nothing within these Terms excludes liability where it cannot legally be excluded under English law.

6. Indemnity

By using this website, you agree to indemnify and hold harmless Holding Hearts, Novium Clinic, our employees, partners, and affiliates from any claims, losses, liabilities, damages, or legal costs resulting from:

• Your misuse of the website
• Breach of these Terms & Conditions
• Unlawful activity carried out through your use of the website

7. External Links

Our website may contain links to third-party websites for convenience or additional information.

Holding Hearts is not responsible for:

• The content of external websites
• Their privacy practices
• Accuracy of information provided externally
• How third-party websites operate

Accessing external links is done at your own risk.

8. Privacy & Data Protection

Your use of this website is also governed by our:

• Privacy Policy
• Data Protection Policy
• Cookie Policy

We recommend reviewing these documents to understand how personal information is collected, stored, and protected.

9. Dispute Resolution

If any dispute arises between Holding Hearts and a website user:

• Both parties will first attempt to resolve the matter informally
• Where appropriate, mediation may be considered before legal proceedings
• If resolution cannot be reached, disputes may proceed through legal channels in accordance with English law

Nothing within this section prevents either party from seeking urgent legal relief where necessary.

10. Changes to These Terms

Holding Hearts may update these Terms & Conditions from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

By continuing to use the website, you agree to the updated Terms & Conditions.

11. Severability

If any section of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining sections will continue to remain valid and enforceable.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.